What we will do for you
- We will keep you informed about the work we are doing. If you have a question or concern about what we are doing, please contact us so we can discuss it.
- If you are concerned about how much the work will cost, just let us know. We will give you an estimate of our fee based on the work we think we will need to do. If this changes at any time, we will let you know and provide an updated estimate.
What we need from you
- Take time to confirm your requirements. It is important that you do this so we can do our best to meet your expectations and deliver the service you require.
- Keep up to date with the payment of our fees or any agreed payment arrangements so we can continue to act on your behalf.
- Provide all the information we need to act on your behalf and advise us of any changes to your circumstances, as this may affect the advice you require.
Our complaints process
At Resolute Lawyers, we take complaints seriously and strive to provide the highest level of service to our clients. If you have any concerns or complaints about our services, please raise them as soon as possible with the person to whom they relate.
To raise an issue, a concern or make a complaint, please follow the process outlined below:
- Email us to explain your issue. We will respond to you within 3 to 5 working days.
- If you are not satisfied with the response, or if you feel uncomfortable discussing your concerns, please let us know and we will refer the matter to an independent lawyer to assist with resolving the matter. We will bear the cost of engaging the independent lawyer.
- If you are not satisfied with the response you receive, you may contact the New Zealand Law Society. The Law Society maintains a complaints service and clients are able to make a complaint to that service. The contact details are:
Phone: 0800 261 801
Email: complaints@lawsociety.org.nz
Our goal is to resolve the complaint as soon as we are made aware of it. Please contact us to discuss it further.